BlackBay

Target Audience:
This 1 day course is designed for multiple levels including operational staff, supervisors, mid-level managers, team leaders, and C-Suite leaders who are looking to enhance their critical thinking skills and improve their team's performance. It is also suitable for professionals in supervisory roles who wish to transition into leadership positions.

Objectives:

1. To understand the core principles of effective problem solving and how they apply in a team setting.
2. To develop critical skills for problem solving both as an individual and in a team environment.
3. To learn strategies for effectively dissecting problems to develop cost and operationally effective solutions.
4. To enhance the ability to lead teams through difficult problems and challenges.
5. To explore tools and techniques for setting goals, monitoring progress, and evaluating solutions.

Expected Outcomes:
By the end of the course, participants will:

• Have a deep understanding of how to ensure critical thinking when faced with any and all kinds of problems from operational to strategic.
• Be equipped with practical tools and techniques to quickly identify the actual core issues in a problem-based environment.
• Gain confidence in their ability to design approaches and solutions to conflicts and problems in their area of responsibility with defined techniques.
• Be able to set clear objectives for their teams and effectively track and assess progress.

Target Audience:
This advanced 5 day course is designed for multiple levels of sales staff including, supervisors, mid-level managers, and team leaders, who are looking to enhance their sales and cold approach sales skills to increase wins and improve their team's performance. This course teaches the essential skills that covert operators use to influence, recruit and sell themselves to a target individual. It involves scenarios and exercises to develop and practice skills essential to effective sales.

Objectives:

1. To understand the core principles of (sales) influence and how to apply in a one on one, or group setting.
2. To develop critical skills for personality comprehension and flexing.
3. To learn and understand the decision making process of clients and how to influence same and overcome objections.
4. To learn and practice techniques to develop loyal dedicated customers.

Expected Outcomes:
By the end of the course, participants will:

• Have a deep understanding of personality and how to influence all personality types in a sales and marketing environment.
• Be equipped with practical tools and techniques to quickly build lasting relationships with clients.
• Gain confidence in their ability to approach clients and close sales with defined techniques.
• Understand the decision making paradigm for individuals and organizations and how to influence them.